March 2014

Featured Highlights


Customer Care

We have reorganized our Customer care structure to provide a better customer support experience and work more effectively as a team. Our new Customer Care Support Center platform enables us to deliver more efficiently customer support over the web, email, support tickets, phone and self-service.

Tickets can be created and updated by phone, direct email, or by using the Customer Care Support Center. We have set direct e-mail address accordingly which should be address on future correspondence. UK Toll Free number is available now for your call.

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Top Teleport Exec Award Goes to Our Own Avi Cohen

New service update: IsatPhone 2

Inmarsat’s newest handheld satellite phone, the IsatPhone 2 will be added to our portfolio from 24 March 2014 and will join the IsatPhone Pro handset providing more choice to customers and a range of additional features.

The IsatPhone 2 delivering high voice quality, voicemail, text and email messaging, plus tracking and assistance alert features. All packaged in an ergonomically designed rugged handset with easy-to-use interface. The same rate plans and packages available on IsatPhone Pro will be available on IsatPhone 2.

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Giant Contract Signed with New Asia-based Customer

Promotion: Moving Up to FB250

Special offer on FB hardware & 2GB/6GB plan bundle. Station711 offering an affordable upgrade to Inmarsat FleetBroadband FB250 with a monthly allowance of 2GB/6GB plan. The offered package includes Glocom GX-9 FleetBroadband FB250 Class Terminal and single or dual FB 2GB/6GB Data plan for 24/36 months commitment. Samsung Galaxy Tab 3 per each terminal ordered under this promotion will be shipped with the unit package. This time-limited promotion is valid from 18 March, 2014 until 31 May, 2014 only.

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RRsat Celebrates Record-Breaking Year

Media service: BGAN HDR

BGAN HDR provides streaming rates that set a new standard in live TV broadcasting. High Data Rate (HDR) for on-demand streaming, significantly improve streaming capabilities, making BGAN HDR the perfect solution for any live broadcaster from any remote locations. The new service guarantees a minimum throughput bandwidth of 580 kbps, averaging between 600 and 700 kbps, and reaching as high as 800 kbps, enabling superior video quality. This extraordinary streaming rate can be doubled by bonding two terminals together, enabling a connection speed of over 1 mbps, the fastest on-demand streaming rates in the world of mobile satellite communications.

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RRsat in the news:
Upcoming Events:
9th Maritime Communications & Technology Summit 2014
26-27 March|London, United Kingdom
Digital Ship Cyprus 2014
9-10 April|Limassol, Cyprus GrandResort Limassol
Inmarsat Maritime Partner Conference
12-16 May|Florida, US

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